For access to Claim Status, Eligibility Checks & Referral Requests, please click the button at left to access EZ-Net.
Provider Announcements, Updates & Information
PUP is proud to announce MedSolutions as PUP’s new prior authorization partner for radiology services, effective
July 1, 2013.
Please visit our Ancillary Providers page for a link to MedSolutions website and a complete list of the services MedSolutions will provide.
Provider Satisfaction Survey
Dear Engaged PUP Participating Provider,
Each year PUP invites all participating providers to take part in our Provider Satisfaction Survey.
Please click on the link below to enter our survey platform.
Provider Satisfaction Survey
Your input is valuable to us. Through our successful and lasting partnership with you, we look forward to improving the health and well being of our Members.
Thank you for taking a few minutes to complete our survey, and for your continued participation with PUP!
Please Note: EZ-NET is not compatible with Microsoft Internet Explorer 10 – Please continue to use Internet Explorer 9.
You must use Microsoft Internet Explorer 9 to access EZ-NET to verify PUP Members’ eligibility, claim status and authorizations.
For step-by-step instructions on how to reinstall version 9, please click here.
PUP is pleased to announce that effective December 1, 2012, LabCorp is PUP’s exclusive laboratory network provider.
LabCorp is one of the nation’s largest clinical and esoteric laboratory networks. Employing the latest in science and technology developments, LabCorp provides clinical information that creates a positive impact on patient care and supports the delivery of cost-effective medical treatment.
For more information about LabCorp’s commitment to quality, visit www.LabCorp.com.
The new Prior Authorization Look-Up Tool is Live!
PUP is thrilled to provide a simple and easy online tool to help determine whether an authorization or referral is required for a desired service to your patients. To access the Prior Authorization Look-Up Tool, please click the link for the Prior Auths & Referrals in the left hand menu.
PUP Introduces Nurse Care Coordinator Program
This program was developed to assist our Valued Providers with transition of care with our Members, your patients. Our Nurse Care Coordinators will be collaborating with your case managers, care coordinators, physicians and nursing staff to assist with transition of care plans for our Members.
If you have a PUP Member that you think may benefit from our Care Coordination Program; call our Nurse Care Coordinator/Nurse Hotline at 1-866-773-1071 Monday through Friday from 8:30 am to 5 pm.
Please see the latest Training Resources for Providers
Health Literacy Techniques for Providers
In accordance with URAC standards, PUP has developed specific training regarding health literacy and plain language in the health care setting. This material provides insight and techniques that can help improve patients’ health literacy so they better understand, and act on, health information.
Cultural Competency; Culturally & Linguistically Appropriate Standards (CLAS)
This material stresses the importance of eliminating language and cultural barriers in health care. The CLAS Standards were established by the U.S. Health and Human Services Department, Office of Minority Health, to define legal and regulatory requirements for providing health services to individuals with limited English proficiency.
Claims Address Update
All paper claims should be sent to:
8427 SouthPark Circle STE 500
Orlando, Florida 32819