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Provider Satisfaction Survey

Dear Engaged PUP Participating Provider,

Each year PUP invites all participating providers to take part in our Provider Satisfaction Survey.
Please click on the link below to enter our survey platform.

http://satisfactionuaskpup.speedsurvey.com

Your input is valuable to us. Through our successful and lasting partnership with you, we look forward to improving the health and well being of our Members.

Thank you for taking a few minutes to complete our survey, and for your continued participation with PUP!

Network Management

Provider Announcements, Updates & Information

Claims Address Update

The address to submit paper claims has changed! Effective 09/01/2011 all paper claims should be sent to:

Physicians United Plan
Attn: Claims
9102 SouthPark Center Loop, Ste 200
Orlando, FL 32819-8627

August Updates

Prior Auths & Referrals Update

PUP recently combined Referral Forms and Pre-Authorization Requests into one convenient, editable form. No need to print these forms - you can save them to your desktop and type directly into the document.

Click here or on "Prior Auths & Referrals" in the left-hand navigation menu to access the new form.

Are Your Referrals Expiring?

Some of your patients may have obtained a Referral during 2010 for care that is expected to be sought in 2011. If that Referral was not issued through PUP’s new Referral Process (i.e. using the 2011 Referral Form), it will expire at the end of 2010.

In order to ensure continuity of care and avoid inconvenience for your patient, please obtain a new Referral by following PUP’s new 2011 Referral Process.

All Referrals obtained under the 2010 process will expire on December 31, 2010. The 2011 Referral Process and the corresponding forms may be found at this provider portal or simply contact your Provider Relations representative for assistance.

Click here or on "Prior Auths & Referrals" in the left-hand navigation menu to access the new form.

Important Change in Provider Referral Protocols
Effective January 1, 2011

PUP is committed to improving the health and well-being of our Members. PUP Members select a PCP whose practice serves as the Member’s Medical Home. The PCP has comprehensive knowledge of the patient’s medical condition and should provide information to and facilitate referrals to specialty physicians that need to be involved in their patient’s health care.

Please refer to the documents below for more information: